Page 119 - IACET Application

Nancy Susan Hardee-Cotton

285 Deep Creek Drive
Clayton, North Carolina 27520
850-524-7118

o Tested and installed software for quality
o Ensured project timelines were maintained by build team
o Processed defects for preload team
o Updated test scripts maintained on department server and participated in
the conversion of systems
o Developed queries to validate accuracy of data

Quality Assurance/QA, Computer Task Group (CTG), Raleigh, North Carolina
July 1996 – October 2006

o Technical Support to Lenovo Clients
o Troubleshoot ThinkPads for problems with preloaded images
o Quality Assurance preload images for shipment to manufacturing

Technical Writer, Computer Task Group, Raleigh, North Carolina
April 1996 ‐ July 1996

o Edited online books in BookMaster
o Reproduced hardcopy technical manuals for review and updates
o Updated and edited online customer books using NetView

Office Clerk, Kroger, Durham, North Carolina
August 1995 ‐ April 1996

o Accountable for control of company’s profit and loss
o Bookkeeping (i.e. inventory, banking requirements, required financial
reports)
o Responsible for opening and closing of store
o Assisted the cashier and provided customer Service

Media Library Manger, Marriott Corporation/IBM, RTP, North Carolina
September 1994 ‐ June 1995

o Managed a media library of over 300,000 data storage tapes
o Managed first shift staff of 20 associates for Input/Output Operations
Division at IBM
o Assisted in transition of 3490 media from 3480 media
o Instrumental in writing procedures and policies governing the organization
or division
o Assisted in the production of a new media library database DFRMM used to
track customer’s data

Shift Manger, Marriott Corporation/IBM, RTP, North Carolina