Page 118 - IACET Application

Nancy Susan Hardee-Cotton

285 Deep Creek Drive
Clayton, North Carolina 27520
850-524-7118

o Support of all ERP/IT/Web processes
o Data reporting for unit and its constituents
o Maintaining of ImageNow processes for unit
o Development of workflow processes
o Management of admissions processes and procedures
o Training of staff on processes and procedures
o Scribing in Degree Works for Graduate Studies
o Running queries for data analysis of graduate student’s matriculation
o Web updates for division using University content management system
application
o Monitor and update SIS (Banner) for Graduate Studies division

IT Coordinator, VP Office of Student Affairs, FAMU, Tallahassee, Florida
September 2011 – May 2016

o Responsible for Division updates of website
o Technical support for Division for software installation
o Troubleshoot software or hardware problems with systems in Division
o Team lead for iDashboard implantation
o Technical support for ImageNow production in Financial Aid and Admissions
department
o Assist Financial Aid department with query creation in PeopleSoft
o Team Lead for Division recruitment application
o Data File Team facilitator for data report submission to Board of Governors
o Research and evaluate software purchases for Division
o Server administrator for Financial Aid server

Manager, HelpDesk FAMU, Tallahassee, Florida
March 2009 – September 2011

o Manage a staff of 5 helpdesk specialist
o Assist in creation of staffing policies and procedures
o Assist Campus Community with questions relating to the university
information technology infrastructure
o Assist students with computer hardware virus
o Reset password for campus community email and iRattler system
o Assist faculty with access and navigation of Peoplesoft

Software Build Team Coordinator/Quality Assurance, Lenovo, Morrisville,
North Carolina
October 2006 – March 2009

o Initiated build process for software development
o Verified existence of software problems