Page 16 - Guilford County ROD Process Reengineering

Implement a
passport tracking
and delivery receipt
Implement a kiosk capability that

for customers to use provide a record that
to input data assists with

reconciliation and
problem resolution

Create a
consolidated report Create an ACH
that ties together key payments interface
DRAFT
data from a variety with BIS to account
of screens that assist for all payments
received
with daily
reconciliations

These basic recommendations complement the existing processes and enhance the productivity

and performance of the ROD by eliminating manual and labor-intensive reconciliation processes.

The following is a deeper dive into the ramifications and practical implications of each

recommendation.

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