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August 1, 2023
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Aruba’s ONLY English newspaper
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Customers want instant gratification; Workers say it’s pushing them to the brink
By ALEXANDRA OLSON
AP Business Writer
NEW YORK (AP) — Six
straight days of 12-hour
driving. Single digit pay-
checks. The complaints
come from workers in vast-
ly different industries: UPS
delivery drivers and Holly-
wood actors and writers.
But they point to an un-
derlying factor driving a
surge of labor unrest: The
cost to workers whose jobs
have changed drastically
as companies scramble to
meet customer expecta-
tions for speed and con-
venience in industries trans-
formed by technology.
The COVID-19 pandemic
accelerated those chang-
es, pushing retailers to shift
online and intensifying
the streaming competi-
tion among entertainment UPS teamsters and workers hold a rally, Friday, July 21, 2023, in Atlanta, as a national strike deadline nears.
companies. Associated Press
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