Page 160 - Workplace English

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On the phone- useful phrases

You can use these phrases when you're on the phone. Why don't you photocopy
these 2 pages and keep them near the telephone for easy reference?

D) Asking to speak to someone on the phone
~~ • Could I speak to----· please?
• Can I speak to , please?
• Could you put me through to----· please?
• I'm trying to contact ___ _
• I'm trying to get in touch with ___ _
• I'm trying to get hold of ___ _

Asking for identification on the phone
• Who's calling, please?
• Who's speaking?
• Who shall I say is calling?
• Could I have your name [again]. please?
• Could you give me your name, please?
• I'm sorry I didn 't quite catch I get your name.
• Would you mind spelling that [your name I first name I surname] for me?
• Could you spell that for me?

Asking for repetition I clarification on the phone
• I'm sorry, I didn 't quite catch I get that. Could you repeat it?
• I'm afraid that was a little [bit] too fast. Would you mind repeating it more slowly
for me?
• I didn't understand the last word of the address. Could you give it to me again ?
• Is that Mr Smith or Mrs?
• I'm sorry, did you say Oxford Road or Oxford Parade?
• I beg your pardon? I Pardon?
• Sorry?
• I'm [very] sorry. I'm not familiar with English I French I Japanese surnames.
Could you spell that for me?
• Could you repeat that a little more slowly, please?

You may photocopy these pages.

1581 Workplace English