Page 161 - Workplace English

J Keep next to your phone for easy reference

Asking the caller to wait
• Hold the line, please.
• Please hold the line.
• Would you [just] hold the line a moment, please?
• [Just] One moment, please. I'm just putting you through to that room I department.
• Could you hold on a moment, please?
• Could you wait a moment, please?
• One moment, please. I'll be with you in a second.
Answering the phone
• Good morning, Lowis Engineering. Simon speaking . How can I help you?
• Good morning, Lowis Engineering. Simon speaking . How may I direct your call?

Offering to help
• I'm sorry, the line's busy. Can I help?
• I'm sorry, there's no one answering. Can I take a message?
• Would you like to leave a message?
The aviation alphabet
Use the following words to check spelling.

My name's Mr Whyte- that's W for Whisky, H for Hotel, Y for Yankee, T for Tango and
E for Echo.

A for Alpha G for Golf M for Mike S for Sierra Y for Yankee
B for Bravo H for Hotel N for November T for Tango Z for Zulu
C for Charlie I for India 0 for Oscar U for Uniform
D for Delta J for Juliet P for Papa V for Victor
E for Echo K for Kilo Q for Quebec W for Whisky
F for Foxtrot L for Lima R for Romeo X for X-Ray
Note that Z is pronounced zee in American English and zed in British English.

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Workplace English 1159