Page 52 - English for Executive Administrative Assistant

After reading the letter, answer the questions below.

1. What type of letter is it?
2. What is the purpose of the letter?
3. Does the writer use formal or informal language?

A. Reading

Reading business letter

Read this apology letter below.

11222 South Haven Boulevard

Santa Monica, CA 91123

9th May 2021

Mathew Adams

Adams Group of Companies

D/90, second floor, Third King tower,

Putney Bridge, Putney, London

Dear Mr Adams,

I, Janet Jackson, the Head of the IT Department at Yen IT Solutions am writing this letter to you to

apologize for the delay in delivering services and results. It is our constant endevor to provide services

within deadlines but only on a few rare occasionns do we falter. We hope that you will accpet our

apology and gives us another chance to serve you.

Yen IT Solutions is a business leader in providing support services to its clients. We have a dedicated

team of workers who work round the clock to ensure that services are timely delivered as per client

requirements. There was a delay in providing your repair services due to lack of communication

between the managers and the service providers. This is a huge mistake and i do realize that it must

have caused you a lot of inconvinience. I can assure you that this won’t happen ever again.

As a gesture of apology, I am willing to offer you one month of free services.

Hope to hear from you soon,

Thanking you

Jackson

Janet Jackson

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English for Executive Administrative Assistant