Page 54 - English for Executive Administrative Assistant

Read the opening part of the letters and decide what type of letter by writing A for a Letter of Apology
and I for Informational Letter. Then, match the opening with the appropriate closing part.
No Opening Type of letter Closing
1 I am writing this letter to you on behalf of Friends Digital TV, to A
apologize for the customer service mistake that was made
from our side.
2 I, Jack Andrew, the store manager at Zara Men am writing this
letter to you on behalf of my store staff member in order to
apologize.
3 Firstly, I prefer to in person apologize for your embarrassment.
We settle for full responsibility for the error and I assure you
that the area units are taking the required steps to stop it from
happening in the future.
4 It is with sincere regret that we inform you that The tensile
Construction Company will be closing permanently on 14th
June 2021.

Closing
a b c d
We are constantly As our token of If you’ve got any more We want to thank you
aiming at delivering the apology, we are waving queries or would love for contributing to the
best services to you off the total amount for to debate this matter company and are
and hope that this the month of May and further, please be pleased to have worked
won’t affect your hope you will accept happy to contact me at with you.
relationship with us. this. We once again my personal number.
apologize for the We look forward to
inconvenience caused. continuing to serve you
as a valued client.

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English for Executive Administrative Assistant