Page 57 - English for Executive Administrative Assistant

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Complete the dialogue based on the recording.

Robert : Hello Jane. I’m calling because we have a problem with our order.
Janne : :(1.)....................................... You received all the goods you ordered.
Robert : Well, we received everything but some of the goods are damaged.
Janne : (2.) ................................................... In what way are they damaged?
Robert : Well, the casing of some of the television sets seems to be cracked.
Janne : (3.) ................................................... This has never happened before it must be due to
bad handling. If you send us back the damaged sets we’ll send you a replacement
immediately and give you a discount on your next order
Robert : Thanks a lot
Janne : (4.) ...................................................... if you have any more problems (5.).....................

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English for Executive Administrative Assistant