Page 55 - English for Executive Administrative Assistant

Vocabulary

In writing a business letter, we have to make sure to use formal language. Here are some examples:

Formal Informal
Establish Set up
Examine Look at
Obtain, Receive Get
Deliver Send
Inform Tell
On behalf of On the part of
As soon as possible/ at your earliest convenience ASAP
Apologize Sorry
Hence/Therefore So
However But

Business Terms
Merger (n) An occasion when two or more companies or organizations join
together to make one larger company.
Remuneration (n) Payment for work or services
Trademark (n) A name or symbol on a product that shows it was made by a particular

company, and cannot be used by other companies without permission
Invoice (n) A list of things provided or work done together with their cost, for
payment at a later time
Deficit (n) The total amount by which money is spent is more than the money
received

1
Read the letter and change the informal words or expressions into formal ones.
Dear James (1). Mr. James,

It is with great concern that we get (2). ............your letter. We regret to tell (3)..............you that the
products you ordered on the 24th of December 2021, are still in transit due to the current covid situation.

First and foremost, on the part of my(4)............... company, I would like to say sorry (5)................for your
inconvenience. But,(6)................... we are trying our best to clear all the backlogs and send
(7)...................the products to our customers ASAP (8)........................................
So (9)..........................., we ask you to kindly understand the unlikely situation and bear with us while we
sort out and look at(10)......................... these problems. We ensure to have your goods
sent(11)................... latest by the 10th January 2022. We value your relationship with us, and we will see
to it that such a situation does not arise in the future. We are sincerely sorry (12)........................... for the
delay and hope that you continue to partner with us and we can set up (13).......................... a better
relationship as well.

Thank you for your kind understanding and cooperation.

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English for Executive Administrative Assistant