Page 74 - English for Executive Administrative Assistant

B. Speaking

Presenting a business report

Read a paragraph taken from a business report and answer the questions.

On 2nd June 2015, a serious accident occurred within Alton Towers that is likely to influence their short
and long-term performance (BBC, 2016). Two trains on one of their most recent releases, the Smiler
rollercoaster, collided with each other and caused serious injury to five passengers. This is considered the
largest incident to have ever occurred at Alton Towers, and situations like this have historically caused many
issues for an organization (BBC, 2016a). Although Alton Towers paid compensation and reparations to the
injured passengers, the stigma associated with the crash still surrounds the organization, which is likely
going to amplify the pressure on them to sustain a positive brand reputation and organizational
performance (Spillett, 2016).

1. What is the topic of the paragraph?
.............................................................................................................................................................
2. What happened to the company after the incident?
............................................................................................................................................................
3. How does the company solve the problem?
.............................................................................................................................................................
4. Who are the authors mentioned in the paragraph?
........................................................................................................................................................

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