Page 120 - Vargo Mari. - Speak Now 4 Student's Book

Listening, Part A and B 3. A: Hello, can I help you?
1. A: Good afternoon. Do you have a reservation B: Yes, I just got off of Flight72 fromParis,
with us? France, and one of my suitcases is missing.
B: No, we dont. \(/e were driving through A: I see. Do you have your boarding pass and
town, and we decided that we'd like to stay your passport with you?
and explore, so we need a place to stay for B: Yes, here you go.
the night. Do you have any rooms available A: Thank you. Let me check the computer.
for tonight? This will just take a momenr.
A: No, I'm afraid we dont have any vacancies B: All right.
at the moment. A: Hm..., OK. I'm sorry to say that it looks
B: Oh, thatt a shame. Could you recommend like your luggage was damaged.
any hotels nearby? B: Oh, nol How did that happen?
A: tVell, there aren't any other hotels in this A: I'm not sure, but I'll get your suitcase for
area, but there are several hotels downtown. you. Here it is. Theret a tear at the top of
I can give you a list of good hotels for you
the suitcase, and the handle is broken.
to choose from. \Would
B: Hmm. it be possible to have the
B: That's great. \fould it be possible to use
suitcase replaced by the airline?
the computer in your business center to
A: Yes, of course. Please fiIl out this form, and
research these hotels?
the airline will send you a check for the
A: Of course. Our business center is on the
cost of a new suitcase.
second floor. Ifyou are not a guest here,
B: OK, thank you.
there is a small fee for the use of the
computers.
4. A: Good evening. May I help you?
B: All right. Thank you very much for your
B: Yes, I have a reservation here tonight, but
help.
I have a little problem.
2. A: Good morning. May I help you?
A: Oh, no. What's the matter?
B: I hope so. I missed my flight to Tokyo
B: \7e11, my credit card was stolen this
because my cab got stuck in traffic.
afternoon. Would it be possible to use your
A: I'm sorry to hear that.
phone to report the theft to my bank?
B: Thank you. Could you rebook me on the
A: Of course. There's a phone on that table
next flight?
there.
A: Let me check on that for you. May I see
B: OK, thank you. Can you still check me
your passport, please?
into the hotel without a credit card?
B: Of course. Here you go.
A: Well, we dont normally do that. Did you
A: Thank you. I see you were on Flight 82
make your reservation with the same credit
to Tokyo. That flight left about half an
card?
hour ago. It looks like there's a flight in
B: No, I used a different card.
three hours.
A: OK. \fell, if you have two forms of
B: Greatl
A: -Vell, I'm afraid that flight is full and there identification, I can use the other credit
card number to check you in.
isnt another flight tonight.
\Would B: That's greatl I have my passporr and my
B: Thatt too bad. it be possible to get
driver's license right here.
on a flight romorrow?
A: Excellent. I'll check you in, and you can
A: Let's see. Yes, there is a flight tomorrow
call your bank from your room if you like.
morning at 8:00 a.m.
B: Oh, that's early. I'll take it, but I'd better
make sure I get here on time!

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