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GTAG — IT Outsourcing Life Cycle: Risk and Control Considerations





                 Stages          Objectives     Key Activities  Manager Roles * 2    Risks           Auditor
                                                                                                   Involvement 3
             G: Reversibility  Ensure that the   n   Make decision   Process owner,*   n   Inability to react   n   Determine the
                             arrangement can    to bring back in-   procurement,   to adverse      contingency plans
                             be unwound and     house and identify  executive sponsor,   situations or other   if arrangement
                             considered in      the impact of   risk, BCP, and other   opportunities.   does not work;
                             business case/     doing so.      experts.         n   Lack of leverage   what are the
                             strategy.        n   Determine how to                in future        estimated costs
                                                change vendor.                    negotiations.    and likelihood.
                                              n   Identify business             n   Loss of assets and   n   Ask whether
                                                case impact.                      interruption of   the costs and
                                                                                  services if brought   likelihood have
                                                                                  back in-house    been considered
                                                                                  or to another    in the business
                                                                                  provider.        case and ROI
                                                                                n   Unanticipated   needs.
                                                                                  costs if       n   Ask whether
                                                                                  outsourcing fails.  other providers
                                                                                                   are able to be
                                                                                                   used effectively.
                                                                                                   Ask about the
                                                                                                   provider’s viability.
                                                                                                 n   Determine
                                                                                                   whether the
                                                                                                   trigger points
                                                                                                   to initiate or
                                                                                                   consider changes
                                                                                                   in provider are
                                                                                                   understood and
                                                                                                   pre-defined.
                                                                                                 n   Find out whether
                                                                                                   other risks have
                                                                                                   been considered
                                                                                                   that might
                                                                                                   drive the need
                                                                                                   for bringing
                                                                                                   operations
                                                                                                   back in-house
                                                                                                   and whether
                                                                                                   these have
                                                                                                   been assessed,
                                                                                                   including
                                                                                                   macroeconomic
                                                                                                   and political/
                                                                                                   geographic
                                                                                                   concerns.
                                                                                                 n   Ask whether
                                                                                                   the provider
                                                                                                   has sound BCP
                                                                                                   capabilities.
                                                                                                 n   Determine
                                                                                                   whether the
                                                                                                   vendor’s BCP
                                                                                                   efforts are
                                                                                                   sustainable.
                                                                                                 n   Assess how the
                                                                                                   contract addresses
                                                                                                   the need to exit.











            *Primary responsibility and typical owner of stage.


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