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Example insurance renewal propensity rates




            Age at                          Renewal year                                      Blended
             policy       1           2           3           4          5                      total
           inception     30%         50%         60%         66%        70%                     52%
            17–20
            21–30        50%         60%         66%         70%        72%                     62%
            31–40        60%         70%         76%         80%        82%                     70%
            41–50        70%         80%         86%         90%        92%       D             81%    B
            51–60        80%         90%         92%         90%        88%                     87%
            61–70        75%         85%         75%         70%        60%                     75%

            71–80        70%         60%         50%         30%        15%                     61%
                                                                                                       A
                         59%         73%         79%         82%        84%                     73%
                                                    C


                Example insurance renewal propensity rates
         business dynamics to deliver value gains   Improved business value is
         or avoid value loss.
           Increasing the complexity of the   achievable through the
         prediction methodology can reduce the
         accuracy of forecasts, although it    development and effective use of
         may improve accuracy for a few
         exceptional cases.               informative forecasting processes.
           It is possible to see how significant
         benefits could be gained from automating
         predictive analysis, but this must be
         complemented by oversight from
         finance experts.
           Once built, a forecast should then be
         flexed to run various scenarios that test the
         impact of assumptions. These risk-  actual performance, credibility is built in   Creating one cohesive story to project
         weighted scenarios should capture the   the quality of the forecast.  future business performance results in
         impact of the disruptive factors relevant to                       integration within the forecasts across:
         the business to produce a forecast based   Integration of forecasts  y    Temporal periods: For example,
         on a range of possible outcomes rather   Short-term forecasts, which tend to be   operational plans, short-term
         than one specific outcome.       derived at a relatively detailed level and   forecasts, budgets, investment
                                          supported by stated underlying      plans, long-term forecasts, risk
         Level of detail                  assumptions, can achieve high levels of   management, and strategic planning.
         The level of detail used in the forecast   accuracy. Variance analysis provides   y    Data types: For example,
         should be sufficient to facilitate improving  timely and high-quality feedback,   nonfinancial, profitability, cash
         business predictability, whilst building   improving understanding of performance   flow, and on- and off-balance-sheet
         confidence. However, if too much detail is   and the accuracy of future forecasts.  measures sourced from across the
         used, there is a risk it becomes onerous to   Long-term forecasts tend to be   business.
         maintain, provides an unjustified illusion   produced as a totally separate exercise, at a   By developing one dynamic forecast, it
         of credibility, and creates barriers   higher level, and with limited documented  is easier to ensure there is realistic
         hindering management engagement.  justification for the assumptions made. It   progression through time and enable the
           As understanding of the more   is rare that a business reviews historic   business focus to be shifted to long-term
         predictable elements of the business   long-term forecasts against subsequent   value creation.
         improves, it is possible to increase   actual performance, as there is little to be   Creating a clear line of sight between
         automation and maintain greater levels of   gained when the original forecast is unfit   current and long-term performance helps
         detail. By verifying the forecast against   for purpose.           to improve the understanding and

        FM-MAGAZINE.COM                                                           April 2022  I  FM MAGAZINE  I  11
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