Page 125 - IRS Plan
P. 125
Initiative 5.7 Improve organizational structures and governance
The IRS will implement new organizational structures and distributed and transparent decision
processes to support more collaborative, effective, and efficient tax administration
Where we are heading Key projects
Processes, organizational structures and 1. Assess the existing organizational structure
incentives are essential in reforming a culture. and develop a plan for optimization. Create
Now, with the resourcing and mandate of the IRA, a baseline of today’s organizational challenges
the IRS can shift to an organizational structure and identify opportunities to improve. Develop
and governance model that supports a culture recommendations to share with IRS leadership
of accountability, people-first mentality, innovation, and create a transformation plan as
and collaboration. We will rely on performance appropriate. The new organizational structure
and culture diagnostics to identify where new will reflect an inclusive culture of accountability,
governance, structures or ways of working are collaboration, flexibility and performance.
necessary, and enable these tenets with 2. Assess existing governance and develop
leadership support and systems.
a plan for optimization. Set a baseline for
today’s governance challenges and identify
Benefitting from new structures will require
significant shifts in mindsets. Everyone at the IRS opportunities for improvement. Develop
will need to put the mission and taxpayer needs recommendations to share with IRS leadership,
first, which can happen only if resources are as well as a transformation plan as applicable.
available to support these priorities and 3. Clarify and redistribute decision rights
performance metrics are adjusted accordingly. to empower employees; streamline
governance. Develop a decision-making
The benefits of such a restructuring are clear. model for setting priorities and allocating
Excess hierarchies in an organization hinder resources. This model will enable transparent,
cross-functional knowledge-sharing, slow confident decision-making at the appropriate
decisions and reduce flexibility. A transformation organizational level, encourage continuous
of the magnitude we envision will be possible learning and allow employees to seize
only if we all work toward the same goals opportunities for efficiency.
in a one-agency approach.
4. Embed equity, diversity, inclusion, and
accessibility into the organization through
What success would look like an ecosystem of partners. Taking this step
will help the IRS create a workplace that better
reflects the communities we serve throughout
Success for this initiative would include a more
unified, simpler structure that enables employees the country.
to serve taxpayers and tax professionals better
and to provide them with an improved experience. Milestones
Taxpayers will benefit from improvements in IRS
internal operations, especially when they need FY 2023
to address complicated issues that require 1 Initial formal process and roles
coordination across IRS teams. and responsibilities for decision-making
established and implemented IRS-wide
118 IRS IRA Strategic Operating Plan
Part II: Objectives and Initiatives
