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Topic 7: Tools for the Homeowner

Topic 7:
Tools for the Homeowner

• How to Find and Contact Your Originating Lender or Current Servicer
• Servicer Telephone Numbers
• Filing a Complaint
• Stress Relief
• Glossary of Mortgage Terms
• Community Resources

HOW TO FIND & CONTACT YOUR ORIGINATING

LENDER OR CURRENT SERVICER

(1) Don’t know who’s your originating lender or current servicer?

Check your monthly mortgage billing statement.

Check your payment coupon book.

(2) Don’t know how to reach your originating lender or current servicer?

Search on the Internet.

If you are having trouble finding a housing counseling agency, see Finding a HUD-Approved Housing
Counseling Agency on page 17 for resource and contact information.

Use the Loan Servicer List on the following page.

(3) Does Fannie Mae or Freddie Mac Own Your Loan?

Find out at:
Fannie Mae - 1-800-7FANNIE (8am to 8pm EST) https://knowyouroptions.com/loanlookup
Freddie Mac - 1-800-FREDDIE (8am to 8pm EST) www.freddiemac.com/mymortgage

January 2020 | Page 61