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LOAN SERVICER TELEPHONE NUMBERS

Check your mortgage statement for contact information and have your account number ready.

FILING A COMPLAINT

You can file a complaint if you believe a bank or financial institution has been
unfair or misleading, discriminated against you in lending, or violated a law or
regulation.

To File a Complaint:

Federal Deposit Insurance Corporation, Consumer Response Center:
Hours of Operation: 8:00 a.m. to 8:00 p.m. Eastern Time M - F
Toll Free Number: 1-877-275-3342 (1-877-ASK-FDIC)
Mailing Address: Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St., Box #11
Kansas City, MO 64106
https://www.fdic.gov/consumers/assistance/filecomplaint.html
FDIC’s Electronic Customer Assistance Form:
https://ask.fdic.gov/FDICCustomerAssistanceForm

For National Banks (i.e., Bank of America, Wells Fargo, US Bank, Chase, etc.):
Office of the Comptroller of the Currency
http://www.helpwithmybank.gov/complaints/index-file-a-bank-complaint.html

Federal Reserve Consumer Help: https://www.federalreserveconsumerhelp.gov

For Federal Credit Unions:
National Credit Union Administration (NCUA)
https://www.mycreditunion.gov/consumer-assistance-center/complaint-process

Federal Trade Commission, Division of Financial Practices: http://www.ftc.gov/bcp/bcpfp.shtm

Office of the Washington Attorney General: http://www.atg.wa.gov/FileAComplaint.aspx

The Washington State Department of Financial Institutions: http://dfi.wa.gov/consumers/complaint.htm

Consumer Financial Protection Bureau: https://www.consumerfinance.gov/complaint/; Hotline: 1-855-
411-CFPB (2372)

January 2020 | Page 62