Page 33 - Policies

POLICY AND PROCEDURE

POLICY

Hopess will act immediately if any resident is exposed to abuse, neglect, exploitation, or a
violation of rights.

PROCEDURE

A. Immediate Action

1. If abuse, neglect, or exploitation of a resident is alleged or suspected to have occurred on

the premises, while the resident is receiving services from a behavioral health residential
facility’s employee or personnel member, or suspected to have occurred before the resident
was admitted or while the resident is not on the premises and not receiving services from
a behavioral health residential facility’s employee or personnel member, an administrator
shall immediately take action to stop the alleged or suspected abuse, neglect, or exploitation

if such abusive, neglectful or exploitive acts are immediately founded.

2. Investigate as soon as possible after receiving an allegation.

B. Notification

1. Reports shall be made to Adult Protective Services or local law enforcement.

2. Notify the Bureau of Residential Facilities Licensing within twenty-four hours of receiving
an allegation.

3. Submit a copy of the investigation report to the Department within fourteen working
days.

C. Documentation

1. Develop a written investigation report of the investigation within forty-eight hours after
receiving an allegation. The report must contain:
a. Dates, times, and description of the alleged or suspected abuse, neglect, or
exploitation.
b. A description of any injury to the resident and any change to the resident’s
physical, cognitive, functional, or emotional condition.
c. Names of witnesses to the alleged or suspected abuse, neglect, or exploitation.

1|Page

Hopess – Policy and Procedure Manual