Page 298 - Tech handbook 2019 rev 6 whyperlinks

Asset Performance Management Center and Training Department

Document: 1.0 Title: NES-WES Date: 05-27-2020 Revision 0.0
Afterhours Support
Prepared by: APMC Reviewed by: Approved By: Effective Date:

Policy: Service Departments after hours response procedure.

Purpose: The purpose of this document is to outline the process required to adhere to the
Service Departments after hours response procedures.

Scope: This document applies to NES-WES field Service, Operations, APMC,
Management or Area Leads.

Responsibilities:

It is each Service member responsibility to ensure this policy is adhered to by
following the procedure as outlined in this document under section titled
“Procedure”.

Definitions:

APMC- Asset Performance Management

WO – Dynamics Work Order

PO- Purchase Order

SM- Service Manager

Procedure: Rotating Schedule

- Each Branch or territory is to generate an on call schedule on a quarterly
basis. Each each technician rotation will last no longer than 7 days. Unless
otherwise noted each rotation will begin at 12:00 am Monday morning and
last until the follow Sunday at 11:59pm.
- On Call schedule will begin in alphabetical order with order being adjusted by
service manager as needed. Technicians must be made aware of any changes
made within 24 hours of change.

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