Page 31 - Tech handbook 2019 rev 6 whyperlinks
P. 31

Table of Contents

               1.     Introduction .................................................................................................................................. 2
                  Overview .................................................................................................................................................. 2
                  Purpose ..................................................................................................................................................... 2

                  Policy Statement ...................................................................................................................................... 3
                  Plan Management ..................................................................................................................................... 3
                  Scope ........................................................................................................................................................ 3

               2.     Acronyms and Abbreviations ..................................................................................................... 4
               3.     Management ................................................................................................................................. 4
                  3.1.   Organizational Structure .............................................................................................................. 4

                  3.2.   Roles and Responsibilities ........................................................................................................... 4
                  3.2.1.  Senior Management ................................................................................................................... 5
                  3.2.2.  Service Management .................................................................................................................. 5

                  3.2.3.  Field Service Engineer Lead ...................................................................................................... 5
                  3.2.4.  APMC ........................................................................................................................................ 5
               4.     Required Documentation ............................................................................................................ 6

               5.     Quality Assurance Procedures .................................................................................................... 7
                  5.1.   Walkthrough Procedure ............................................................................................................... 7
                  5.2.   Review Process ............................................................................................................................ 8

                  5.3.   Review Procedures ....................................................................................................................... 8
                  5.4.   Service Quality Verification / Internal Process Audits ................................................................ 8
                  5.5.   Audit Procedures .......................................................................................................................... 9

               6.     Reporting Procedures for Non-compliances .............................................................................. 10
               7.     Risk Management and Mitigation .............................................................................................. 10
               8.     Resource Estimates ...................................................................................................................... 11


















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