Page 35 - Tech handbook 2019 rev 6 whyperlinks

In all cases, the APMC will be involved at the start of each major overhaul or project. They
will work with the PM and participate in the development of the Project QA Plan and will
provide input into the major overhaul/project schedule to ensure that QA activities are identified
and that time is allotted for QA activities.
The organizational responsibilities as they relate to QA are:

3.2.1. Senior Management

• Provides management support for the QA function
• Develops and maintains the Quality Management Plan
• Makes available staff and other resources as needed to support QA

• Ensures resolution of problem and concern issues
• Reviews QA reports

3.2.2. Service Management

• Provides management oversight and support for the QA function
• Manages overall NES-WES performance

• Ensures QA activities are conducted at customer sites
• Ensures compliance with the QA program
• Ensures responses to deficiency reports from QA reviews

3.2.3. Field Service Engineer Lead

• Ensures Service work products adhere to the appropriate standard
• Ensures the QA processes and procedures adequately control project quality
• Reports Field related noncompliant items to Service management
• Maintains an on-going dialogue with the Service management and support staff

• Executes and ensures that the expectations of QA activities are identified and
understood between all FSM working on the project
• Recommends any needed changes in procedures to Service Management

3.2.4. APMC

The effectiveness of the Quality Team’s effort depends on the support and commitment
of the technical staff and all levels of management. All affected groups should be trained in the

5 December 12, 2019