Page 34 - Tech handbook 2019 rev 6 whyperlinks
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• Onsite Mechanical Services
• Onsite Electrical Services
• Project Planning
• Minor and Major overhauls
• Remote support
• Customer Training
2. Acronyms and Abbreviations
• NES-WES Northeast Western Energy Systems
• QA Quality Assurance
• QF Quality Framework
• QMP Quality Management Plan
• APMC Asset Performance Management Center
• FSE Field Service Engineer
• SM Service Manager
3. Management
3.1. Organizational Structure
The NES-WES Quality Team consists primarily of a Field Service Engineers working
closely with Parts and Service Management. The SM is part of the NES-WES team and works
closely with equipment vendors and suppliers to ensure they have quality programs in place and
adhere to these programs. The NES/WES FSE coordinates closely with the customer to ensure
applicable processes are followed.
3.2. Roles and Responsibilities
The role of the Northeast Western Energy Quality Team is to validate that NES-WES parts
and service team’s are performing all activities at or above both NES-WES and our product
providers specification and utilizes only equipment, tooling and vendors that have met NES-
WES QA guidelines. The Quality Team is responsible for establishing processes and procedures
that accurately verify and validate the adherence of assigned tasking and related activities to
applicable standards, guidelines, and procedures.
4 December 12, 2019
