Page 33 - Tech handbook 2019 rev 6 whyperlinks

Third party QA activities will be an integral part of all tasking; however, their extent will
vary depending upon the type of work and performance standards required. This QA plan is a
notional plan meant as a framework; specific QA activities are delegated to the equipment
manufacturers’ quality programs.

The plan defines the quality policy, integration with the manufacturer’s quality programs
and identifies activities for policy enforcement.

Policy Statement

NES-WES adheres to established organizational policies for Product and Service
Management. Northeast Western Energy System’s quality policy states:

Northeast Western Energy Systems delivers best value to customers through excellence in
program execution using an established, systems-oriented, and adaptive Quality Framework.
Northeast Western Energy Systems culture fosters shared employee responsibility for
continual improvement, increased efficiency and systems thinking. To realize these
objectives, Northeast Western Energy Systems leverages the following:

• Defined, industry-standard best practices
• On-going review and improvement of business processes
• Tools to analyze work flow to drive out waste
• Philosophy that promotes information sharing, communication and education
Providing maximum customer value as a trusted partner is fundamental to our business.

Plan Management

The NES-WES Quality Management Plan will be base lined and placed under
Configuration Management control. It is a living document which will be reviewed annually and
updated as needed.

Scope

The scope of this plan covers the NES-WES activity for general tasking issued under each
service provided. Due to the nature of the diverse work scopes, activities are varied and tasking
varies considerably. Some examples of work issued on contracts that would be within scope are
and reviewed by the QA team are:

3 December 12, 2019