Page 332 - Tech handbook 2019 rev 6 whyperlinks
P. 332
SERVICE MANAGER
• Assist Project Manager in defining the complete scope
o Provide number of technicians and length of time required.
• Assist Parts Manager in compiling complete parts orders for both customer and NES/WES responsibilities
• What’s not included (Site Specific). Generate a quote.
o Utilize change order concept (with original terms) for additional work that falls outside of the original scope.
• Gather forms required to record measurements that Technician must collect, during maintenance period and re-
commissioning (must be digital).
• Ensure Technicians have access to Technical Instructions database (Joe Neal).
• Coordinate re-commissioning. Communicate with customer to ensure when all other activities not in our scope are complete
and ready for our commissioning engineer to be on site.
• Obtain pre-commissioning check list is complete and signed by customer.
LEAD TECH
• Review / Approve Parts list developed by Parts Manager / Service Manager.
• Provide technical support to in all project related areas
• Technical Instructions (ensure Server has updated TI’s).
