Page 328 - Tech handbook 2019 rev 6 whyperlinks

Corrective service complete on a unit (GOLD Customer ONLY)

- Make sure repair is within scope of contract
- Verify limit per incident and year
- Review all supporting documentation provided by branch (same as an interval service)
- Data sheets are not always taken with some corrective incidents
- Verify labor rate and code is correct according to schedule of charges within the contract
along with PC for parts
- Ensure all parts that were used on job are on the ticket
- If not, contact branch to add
- Contact branch via email to close

Parts being billed to contract (safety spares, oil sample kits, kits)

- Branch creates parts ticket
- Prebill is sent to contracts to verify correct pricing and if included in contract
- Branch would be contacted if any issues/disputes from either Latisha or myself
- If resolved and included in contract, branch can close
- If not, branch resolves with customer

Price Escalation from Innio (yearly)

- Workbook received from factory (Ana)
- Review all calculations and verify correct CPI is being used (average)
- 2019 – agreed on average with the factory being used to calculation escalation
- Confirm with factory that escalation has been accepted
- Copy of file sent by Innio uploaded to Shaprepoint
- Through B.L.S. website, extract data for calculations using Urban Eastern, Western, and
Anchorage
- Extract data for Import/Export pricing
- Update spreadsheets with correct CPI and Importing/Exporting data to establish
escalation
- Provide branches with list of all customers and new OPH rate for current year
- Ameresco cost/sell is provided to branch administrators as well as Supply Chain Manager
to update kit/OH pricing