Page 111 - KZN Top Busines Portfolio 2020/21

While we are undoubtedly facing a challenging major step towards realising this vision by extending
period, we remain focused on becoming an enabler our agreement with global CRM expert Salesforce.
for faster, more inclusive, more sustainable economic Our extended agreement with the CRM expert will
growth and human development throughout the aid the transformation of the Standard Bank Group
African continent. This, we believe, can be achieved into a client-centred platform business that delivers
by partnering with our clients to find new ways to a range of tailored, instantly available solutions,
make their dreams become a reality – enabled by our services and opportunities, enabled by modern
digitally-focused, client-first approach. digital technologies and delivered in a way that our
clients prefer.
By playing a more meaningful role in the lives of our
clients; one that improves their financial health and The salesforce platform enables us to leverage data
meets their needs throughout their life journey, we and artificial intelligence to better understand each
believe we will not only fuel the growth of our clients, client. Live data points are analysed to improve
but ultimately that of the continent. service levels, enhance partnerships and inform
To answer our calling, we are accelerating our journey future product development.
towards using more powerful technologies and Locally, our Business Banking and Small Enterprises
insights, which is helping our clients like never before segments are strategically aligned across KwaZulu-
and connecting them to the right people at the right Natal and offer specialist expertise in the following
time, providing access to everything they need – even key sectors; Franchising, Agriculture, Public Sector,
before they need it. Shari’ah, Chinese Banking and Education. We
While technology enables the facilitation of exchanges acknowledge that our commercial success, social
through providing the data and infrastructure, the relevance and sustainability depends on having a
term “platform” refers to the holistic business model deep understanding of our clients’ business. This
that creates value by bringing together consumers places a responsibility on us to focus on solving for
and producers. Our vision is to accelerate our the customer in everything we do.
transformation into providing a marketplace and At Standard Bank, we are courageously organising
ecosystem-based business, one that connects clients our business into the new world thinking of one
to a host of products and services across a common group, one aspiration, one purpose and one vision,
platform, facilitating client to client engagement, all centred around our clients. Our digital innovations
while also offering our products and services where continue to be developed to take our services and
required – operating on a platform that enables us to solutions to our clients, ensuring convenience and
serve our clients holistically. agile fulfilment at a personal level.
By operating this way, we gain a thorough We will continue to pursue our vision of being the
understanding of the ecosystem of each customer,– leading financial services organisation in, for and
from the corporate customer to the wealth customer across Africa. Our teams display immense courage
all the way through to the individual customer – and and resilience to find new ways to deliver exceptional
significantly enhance the customer experience. We client experience and superior value under difficult
are then able to offer specialist financial advice and and unprecedented circumstances. ‘It Can Be’ is
unlock growth opportunities for the client while also simply the articulation of our client-first point of view.
optimising the business value chain.
Standard Bank believes that dreams matter; that they
We are in the process of embedding this mindset fuel our growth. We are excited to partner with our
across all areas of our business and have taken a clients to make.

Full Name of Company: Standard Bank - KwaZulu-Natal KEY PERSONNEL
Holding Company: Standard Bank Group Limited Provincial Head KZN: Imraan Noorbhai
Nature of Business: Corporate and Investment Banking. Head Business Banking: Hameed Noormahomed
Head Commercial Banking: Nathan Govender
Services / Products: Banking and finance solutions, Head Wealth KZN: Mano Singh
Advisory and trading services and online business Head Wealth and Investments KZN: Lisa Forster
banking
Date Established: 1862 CONTACT DETAILS
Physical Address: 1 Kingsmead Way, Kingsmead,
VISION Durban, 4001
To be the leading financial services organisation in, Tel: +27 (0)31 374 1000
for and across Africa, delivering exceptional client E-mail: information@standardbank.co.za
experiences and superior value. Website: www.standardbank.co.za
109