Page 99 - Kindness - No Forward

About the Author

As a professional speaker, Ed has addressed over 2,500 audiences all
across the country. His speaking clients include firms such as Fed Ex,
Auto Zone, Verizon Wireless, AT&T, State Farm Insurance Company, the
United States Postal Service, as well as numerous national conferences to
just name just a few. His motivational talks center on the role that values
play in the areas of customer service, sales and management.

As an author, Ed has been published over 250 times in various business
magazines and has been quoted in publications such as Forbes, Business
Week, Business Communications Review and ComputerWorld. His
“Kindness Moments” radio spots are syndicated across the country. Ed is
the author of three books, including the bestseller “The Kindness
Revolution™” which contains inspirational customer service stories by
companies, who have replaced indifference with values in customer
service. His publisher is the American Management Association.

Ed is also the founder of the non-profit advocacy initiative The Kindness
Revolution™; a business-led initiative teaching both companies and
students the importance of respectful and engaging behavior. His goal is to
improve corporate ethics around the country, and foster confidence and
trust in both businesses and communities across the nation.

Ed was recently featured in an ABCNews.com story on the sad state of
customer service in the US.
Ed is a graduate of The University of Memphis and a former visiting
professor at Christian Brothers University in Memphis.