Page 271 - Bank Case Studies
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This time it wasn’t actually RBS’s fault, as the bank came under cyber
attack, which, just four days after the earlier one, prevented some
customers accessing their accounts.
26 January 2014
Lloyds and TSB become the latest high-street banks to experience a
technological meltdown, which led to many people being unable to
withdraw money or use their cards.
Lloyds said the problem was affecting debit cards and its internet banking
service but not credit cards, while TSB said some customers were unable
to use debit cards or withdraw money from ATMs.
20 N0vember 2014
RBS fined £56m over unacceptable computer failure.
17 June 2015
RBS suffers yet another IT fiasco after admitting it could take days for
customers to receive 600,000 payments that failed to enter accounts
overnight.
28 August 2015
HSBC joins the ranks of IT failures, with many business customers unable
to pay salaries to staff or make payments to suppliers – as the bank
holiday weekend looms.” (11)
5 January 2016
HSBC still trying to repair online banking system
20 April 2018
One of the biggest transfers of banking data ever attempted in the UK,
involving the switch of 1.3bn TSB customer records, fell into turmoil as
millions of customers were locked out of their accounts. (6, 18)
