Page 6 - Short Cases 1 Faecal Recognition Teaching Note
P. 6
Assessment
Questions
Q1. Was management’s response to the problem facing
them appropriate?
Discuss
Q2. Critically assess management’s understanding of
their customer’s needs and desires.
Q3. To what extent do you agree that at the bottom of
the problem is the simple fact that the dispensed
toilet paper was too short for purpose?
Q4. To what extent would you agree that management
failed to define what business they were in and as a
consequence their solution to the perceived
problem was an over-reaction?
