Page 67 - Getting Started

Good Business Management Practices

• Understand how nonconformities and
opportunities for improvement/advisory
findings will strengthen your business’
processes
• Accredited third-party certification with
oversight can improve the bottom line

11. Poor communication with an auditor. Make
sure you understand your certification body’s
audit process and ask for documentation.
Clarify the dates and times of the audit
schedule with the auditor and be sure to clarify
questions during the audit. Get a copy of their
report and call them if you need help
resolving any issues—before, during and
even after an audit.

12. Weak internal auditing performance.
Strengthen your internal audit team’s
performance by shadowing your certification
body’s audit team. Consider attending an
external lead auditor or communication skills
training course to learn how to ask appropriate
questions. Also, create an understanding with
management on the appropriate time needed
to complete an effective audit. Internal auditing,
like top management involvement, must be a

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