Page 70 - Getting Started

Good Business Management Practices

3. Involve people. A great management system
requires a major group effort. It calls for the
involvement of all the people within the
organization, not just a select few. Being fully
involved lets employees use their abilities for the
organization’s benefit. Keeping employees
involved helps to motivate them and makes
them feel good.

4. Use a process approach. It is very important
to identify your process approach. Having a
clear plan of the approach will allow everyone
involved to understand and to complete the
requirements of the process. Too many
businesses make the mistake of not truly
knowing or understanding their process. To
avoid this error, you should be able to answer
the question, “What is a process?”

A process is a chain of value-added,
measurable activities with inputs and outputs
that are designed to deliver a product or a
service to an internal or external customer
and meet the following six process
characteristics. Each process must:
1. Have an owner
2. Be defined

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