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Good Business Management Practices
Chapter 12
Good Business Management
Practices
In addition to learning through mistakes, you can
also learn from best practices. The following are
a few good business practices we believe can
help strengthen a food safety management
system or a quality management system.
1. Know your Customer Specific
Requirements (CSR). Maintain a current
customer manual by assigning ownership to it.
Document CSRs under your operational
guidelines (in-house product specification) and
include them on production paperwork.
Although this is not a specific requirement in
the standards, it is a good (proven) business
practice. Remember, however, if it doesn’t add
value, don’t include it.
2. Obtain top management buy-in. It is
imperative that the top management of an
organization is involved with and committed to
the management system. A lack of top
management support will make it extremely
difficult to create and maintain a successful
management system.
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