Page 71 - Getting Started
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Good Business Management Practices
3. Be documented
4. Have an established linkage
5. Be monitored and measured
6. Have records maintained
The results of the process must be focused on
satisfying the customer. If it isn’t, you have failed.
But remember, with the proper corrective action
and root cause analysis, you can turn any failure
into a positive result with the correct
implementation and execution… through a new
process!
5. Focus on continuous improvement.
Continuous improvement is the key to a
business’ success. Companies need to
understand that not only is it necessary for the
organization itself to improve, but that
individual improvement is just as important.
Individual improvement will help to promote the
overall, continual improvement of the
organization as a whole.
Steps toward continuous improvement must be
aligned with what the customer wants or needs.
If they do not, then those steps are just added
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