Page 45 - At a Glance Strategic Plan Final

Mission, Vision, Values

Needs Mission: Combatting Vision: A New York of Values: Accountability,

homelessness through
o 25,000+ single homeless adults thriving communities where Collaboration, Community,
in NYC housing and support everyone has a place to call Innovation, Person-
o Unmet needs for physical and services while advocating home. Centered, Wellbeing
behavioral healthcare
for systemic change.
o Mistrust of traditional systems
o Shortage of affordable housing

Objectives and Key Results (OKRs)

Assum ptions  Expanded Housing & Support Services  Disrupt Discrimination

 Tenant Responsive Services
o Housing First Philosophy  Funding Meets Needs
o Harm Reduction/ Trauma  Positive Reputation
Informed Approach
o Antiracist / DEI
o Smaller is better
o Non-judgmental and Person
centered ◼Mission Impact
o Incorporate and amplify
consumers’ voices in advocacy ◼Strategic Expansion &
Improvement
◼Visibility U
Inputs ◼Strategic Partnerships p

◼Organizational Culture Employee
o Funding Wellbeing
o Staff & Volunteers ◼Infrastructure
o Physical Properties
o Policies & Processes
o Evidence Based Practices
o Professional Development
o Values-Based Culture
Outcomes

Concerns &

Considerations
o % of units vacant
o # of avoidable hospitalizations Key Performance
o # of consumer arrests / Measures & Metrics

incarcerations Indicators (KPIs)
o # and percentage of negative How we track progress How we determine success
discharges

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