Page 11 - At a Glance Strategic Plan

Key Considerations

Urban Pathways, like many of its counterparts, has been required

to deal with unprecedented challenges over the last few years.

Staffing is a crisis situation.
Recruiting and retaining staff

is a continuing challenge.

The number of people who need housing

and support services keeps growing
including an influx of migrants from other

States and the continued shortage of

affordable housing in NYC.
Most consumers are grateful for the support
they receive while many also described
feeling frustrated, uncertain and, sometimes
unsafe. The quality of housing provided and
services is inconsistent, and affects #vacant

units, avoidable hospitalizations, arrests/
incarceration, and negative discharge.
While many staff are intrinsically

motivated by our mission and impact, these
are not enough to ensure job satisfaction

and retention. Funding salaries and

expanded benefits is critical.

We need replicable systems and processes to

be more efficient and effective. We are overly
dependent on the varying levels of skill and
effort by individual contributors.

Urban Pathways has the reputation, presence
and results to impact programs and policies

regionally and nationally. We do not have the
resources, staff or structure to leverage the
opportunities and respond to the demands for

our visibility, influence and leadership.

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