Page 30 - OSEP Management Module 5_Neat

How urgent is the client’s need?
Make dealing with your client’s needs a priority. All requests received, whether by
phone, fax, email or face-to-face, should be addressed as soon as possible. You
are often required to provide information to the client immediately. However, you
may not be able to do that or you may need more information. If this is the case, let
the client know:
• you will deal with the issue
• when you will get back to them.

Make sure you respond to the client on time.

Options
After questioning a client about their needs, it may be worth providing them with
a range of options or suggestions. This not only shows your knowledge of your
product/program, but also demonstrates that you are sincerely interested in
helping them. Explain variables such as:
• price
• program details
• choices available
• what may suit them better and why
• safety aspects of the activities
• links to affiliated competitions
• venues.

This will allow you to find out more detailed information about the client’s needs. Do
not assume what the client wants.

Activity 5.16

If a sponsor asks you about the possibility of sponsoring your event or facility, how
could you go about identifying their specific needs?

OSEP MANAGEMENT IN SPORTING ORGANISATIONS TRAINING PROGRAM — LEARNER’S GUIDE OSEP MANAGEMENT IN SPORTING ORGANISATIONS TRAINING PROGRAM — LEARNER’S GUIDE