Page 28 - Samaritas Quality Report 2016
P. 28
Grand
Independent/Assisted Living and Bloomfield Hills Traverse City Grand Rapids IL/AL Rapids
Memory Care Satisfaction Survey Independent Assisted Independent Assisted Independent Assisted Overall Memory
Living Living Living Living Living Living Care
Overall Areas
The community delivering on its promises? 92 NA 111 98 81 92 95 96 Senior Living
Community provides good value for the cost? 92 NA 128 110 94 98 104 98
Overall satisfaction with the community? 92 NA 109 104 86 97 98 90
Would you be willing to recommend this 99 NA 116 105 98 110 106 99
community to a friend or relative?
Service Areas
Interaction with Staff 112 NA 118 87 101 94 102 87
Activities and Recreation 109 NA 106 92 104 103 103 102
Food and Dining Service 88 NA 122 117 91 93 102 96
Safety and Security 95 NA 110 118 92 109 105 95
Community Environment 102 NA 109 105 90 108 103 99
Community Management 99 NA 117 97 89 98 100 101
Community Amenities/Convenience Service 110 NA 118 114 93 92 105 85
Personal Care Services NA NA NA 102 NA 100 101 101
Total Average 99 NA 115 104 93 100 102 96
Target is 110 or above. Average is 90 to 100. Below 90 is non-competitive in the market.
Total Rehab Services (TRS)
Total Rehab Services (TRS) provides skilled physical and occu- communities to replace an external provider. In addition, TRS
pational therapy to healthcare organizations across Michigan coordinated with Home Health and Care Management to get
and in Florida. In 2016, TRS integrated into some of our SNF patients home quickly and safely.
4,412 45,244
Persons Served Visits
27
