Page 23 - Samaritas Quality Report 2016

At Home Continued …

Home Care Assistance (HCA) and Support Services

Both the HCA and Support Services provide caregivers who Persons served are surveyed by an external company for HCA. In
help with activities of daily living (e.g. cleaning, cooking, or the first four months of the year, Support Services clients were Home and Community
hygiene). HCA services are private pay, and Support Services also surveyed. Persons served gave high scores for caregivers in
are authorized by Community Mental Health or the Depart- areas of work ethic, professionalism and compassion. Those we
ment of Health and Human Services to work with persons served would like more communication with us and would like to
with disabilities. have more confidence in the office staff.

Satisfaction Indicators Target HCA HCA HCA Support Support Support
Services
Services
for HCA and Support Services Southeast West Average Southeast Services Average
Mid
Persons Served
Recommended Provider >9.0 7.7 9.0 8.4 8.9 8.9 8.9

Work Ethic >9.1 9.3 9.1 9.2 9.3 9.1 9.2

Ability of Caregivers >9.0 8.3 9.2 8.8 9.3 9.0 9.2

Compassion of Caregivers >9.4 9.4 9.3 9.4 9.2 9.4 9.3

Communication from Provider >8.8 7.2 8.9 8.1 7.2 8.2 7.7

Client/Caregiver Compatibility >8.9 7.8 8.9 8.4 8.9 9.0 9.0

Persons Served

by At Home 360,000

Support
HCA Services Home Health TOTAL Hours of Service
54 247 312 613

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