Page 27 - Samaritas Quality Report 2016

Independent/Assisted Living, Catered Living Plus and Memory Care Continued … Senior Living

Persons Served 37
12
Total number year-to-date for Grand Rapids 115
each Assisted and Independent
Living community. Traverse City
606 Bloomfield Hills 233 106

Grand Rapids Memory Care

Persons Served The Cottages 115

As previously noted, the satisfaction surveys were completed by and leadership and this shows in the positive satisfaction survey,
an outside organization. To be at a competitive advantage in our giving them a competitive advantage.
market, we need to score a 110 or above. Anything below 90 is con-
sidered to be a competitive disadvantage. The Independent Living/ A satisfaction surveys was conducted for the families of Bloom-
Assisted Living (IL/AL) and Memory Care programs in Grand field Hills Assisted Living residents. However, there was an
Rapid experienced significant turnover in 2016. This is the cause error on the company’s report, and two separate sets of data were
of some of the low satisfaction. Addressing turnover and retention reported. The data were not always consistent, so we were not
in Senior Living is a strategic priority for Samaritas in 2017. The able to report accurately. Despite this, it does appear that the
Traverse City staff has made some dramatic changes in policies, program has a competitive edge in several of the areas.

Satisfaction

Survey

Independent/Assisted Living
and Memory Care continued
next page.

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