Page 25 - Samaritas Quality Report 2016

Skilled Nursing Communities Continued …

The Five Star Rating is determined by Centers For Medicare and index rating of under 90 indicates a competitive disadvantage. Senior Living
Medicaid Services (CMS) and published on a public website. The Cadillac and Grand Rapids are increasing their competitive
rating is comprised of data from resident records, surveys, and advantage.
complaints. It compares the quality of our service, our staffing, Saginaw fell within the average index score, but was very close
and our surveys to other skilled nursing facilities. In 2016, an to be competitively disadvantaged overall. This survey, in con-
adjustment was made to the calculations, and an overall rating junction with other quality indicators, and a rating of one star on
of three stars became the average. This caused the Saginaw and the Five Star Report showed Samaritas leaders that the Saginaw
Grand Rapids communities to fall to one star. Improving the culture needed to change. A wide scale improvement project
Five Star Rating is a strategic priority in 2017.
began in Saginaw mid-year. We are investing in capital improve-
Resident satisfaction surveys are completed by an outside com- ments to the building, the leadership in Saginaw has changed,
pany. The average for the index is 100. An index rating of over and the culture of the staff is changing. We have already seen
110 indicates that the facility is competitive in the market. An improvements in staff engagement and in resident/family satis-
faction. This process will continue into 2017.

Grand
Satisfaction Skilled Nursing Satisfaction Survey Targets Cadillac Saginaw Rapids Overall
SNF
SNF
Overall Areas
Survey The community delivering on its promises? ≥110 103 87 101 97
Target is 110 or above.
Average is 90 to 100. Community provides good value for the cost? ≥110 104 93 108 102
Below 90 is non- 98
competitive in the Overall satisfaction with the community? ≥110 103 86 104
market. Would you be willing to recommend this 102 95 103 100
community to a friend or relative? ≥110
Service Areas
Interaction with Staff ≥110 103 98 104 102
Activities and Recreation ≥110 89 88 107 95
Food and Dining Service ≥110 109 86 110 102

Safety and Security ≥110 113 97 107 106
Community Environment ≥110 105 89 107 100

Community Management ≥110 98 93 108 100
Community Amenities/Convenience Service ≥110 106 104 104 105

Personal Care Services ≥110 91 72 91 85
Total Average ≥110 102 91 105 99 24