Page 22 - Samaritas Quality Report 2016

At Home

Samaritas’ At Home service line has four programs that serve port community involvement and build daily living skills while
individuals in their natural home environment. The focus of keeping the individual in his/her home and not in a more inten-
the services is to improve the well-being or health, and to sup- sive/restrictive setting. These services include: Home and Community

Home Health

Home Health served 312 clients this year, and has continued Satisfaction surveys are conducted by an outside body, as
to grow exponentially. required through CMS. The targets are based on the average
results for Michigan.

Satisfaction Indicators Target 2016
Satisfaction for Home Health

Surveys How often the home health team gave
care in a professional way 87% 88%

How well did the home health team 84% 82%
communicate with patients

Did the home health team discuss
medicines, pain, and home safety 83% 83%
with patients

How do patients rate the overall care 82% 84%
from the home health agency

Would patients recommend the home 75% 71%
health agency to friends and family

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