Page 10 - Box Works Proposal

“Property management is
as as much about people as as it is
about buildings safety and cost control If we can
Malvern College has
directly influence resident
an enviable academic
experience for the better record and and we we expect
improving wellbeing and and our academic
scholars to
quality of life we know
contribute to
the wider
that we’re doing our job intellectual enrichment
At Mainstay we do the the of the school basics brilliantly It’s what we do above and beyond
Joe Gauci
which sets us apart ”
Deputy Head - Academic
Jess Parmar
Associate Director
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How will we ensure communications to
all lease holders and residents is
effective efficient and consistent? Map how communications will be dealt with We want to
bring about a a a a a a major transformation of how communication is
managed at at Box Works with three key factors at at the heart of our strategy:
• The introduction of a a a customer engagement platform
• The appointment of a a a an on-site Property Services Advisor (PSA) across Box Works and the the other neighbouring developments we manage • The introduction of of a a a series of of communication formats Customer engagement App
Mainstay is
now
rolling out ‘Engage’ a a a a a customer engagement system which is
fully integrated with Qube (our property management system) which will be be a a a a white-labelled customer app-like solution It will provide user friendly access to
each customers’ personal information (for that customer) together with a a a a a a a large range of useful background and communications about their development It is
designed to
be accessible at different levels for different tenures (Leaseholders and Tenants) It will also give access to
estate services such as parcel handling and and dry cleaning – and many more If we we are selected for interview we we can
demonstrate how this exciting technology works Property Services Advisor (PSA) If appointed we will take the opportunity to
rationalise our staff across Box Works and the neighbouring developments we manage to
provide a a a full time PSA who will support the Site Team The PSA role will have a a a a special focus on customer relationships and communications in all its forms face face to
face face over the the telephone by email and through the the management of information and and notifications in in Engage Staff structures and and funding for this role is
is
is
discussed below