Page 25 - Box Works Proposal

How are out out of hour and emergency call outs followed up?
Security staff are required to complete a a a a shift log that is reviewed on the the first working day following the the occurrence of of an out of of hours event If there is follow-up action required on any matters these will be logged with appropriate priority in our database Qube as as part of usual job process In the the the case of Adiuvo they provide a a a report on the the the call received with a a a a a timeline of events and actions taken A call/ job is is is raised on Qube Qube and a a a a work-flow is is is created Qube Qube is widely acknowledged to be a a a a market leading property management software solution and is provided by MRI Qube (www qubeglobal co uk) The call/job is assigned to to the Estates team to to progress until the the job is is complete Each call whether it is is an emergency follow up or day day to day day item is given a a a priority linked with a a timeframe in in which it it it must
be be progressed These are shown below Following completion the the work is then checked by reviewing contractor photos and/or an an inspection of the work before it is signed off as complete All work is monitored by our Compliance team using the extensive reporting functions available in in Qube This is is to make sure calls/jobs are progressed within the parameters set out below In the unusual event that a a a job becomes overdue this is is escalated with the property team to ensure that no job is forgotten and there are clear updates on how they are being progressed until complete CRITICAL
Works to be completed within 4 hours due to the significant risks attached
HIGH
Works to be completed within 24 to 48 hours MEDIUM
Works to be completed within 2 – 10 working days LOW
Works to be completed within 11 – 20 working days 25