Page 17 - Library Collections and Services Available to the College of Business and Management Program.
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            Appendix 4: VinUniversity Internal Service Excellence Survey






              Top & Bottom 5 Areas (NES =21)











                                                                                            Legal advisory, Legal ma�ers support
                       Library Services                                                           and legal compliance checklist

                70%
                           IT Helpdesk service

                60%     59%                                                                   Dataroom, Policies
                                Registrar                                                        and Regula�ons

                            49%
                50%                 Security service and fire preven�on
                                 43%                                                    Inspec�on and Audit
                                     41%
                40%                      Learning Excellence Center

                                          32%               Other admin. areas  Delega�on of Authoriza�on
                30%                           27%
                                                   25%  24%                      Asset Management
                                                            23%
                                                                 21%  20%
                20%
                                                                          15%  14%
                                                                                   12%  10%
                10%                                                                         7%
                                                                                                5%   5%
                                                                                                          3%

                 0%

                                                                                                              -3%
                -10%










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