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UP AND  AWARE - 7


                  After the interaction, ask the speaker how he/she felt? He/She is likely to report that the learner he/she
                  was speaking to wasn’t paying attention. Encourage the learner to use words other than ‘bad’ or ‘angry’.
                  Provide feelings words to help the class build their vocabulary.
                  Ask the class what they observed. Ask the listener what he/she was doing and what the instructions given
                  to him/her were. So, what is a listening posture and how should one listen?

                  Listening posture:
                  1.  Look at the person who is speaking. Concentrate on what is being said.

                  2.  Smile and show a friendly face to show that you are listening. (Don’t smile all the time. That’s fake!)
                  3.  Listen without interrupting. You do not have to agree or disagree when you are listening.

                  4.  When the person has stopped speaking, ask questions if you did not understand something.
                  5.   Once your questions have been answered, then summarise/paraphrase what you have understood to
                     let the other person know what you have heard and understood by saying, ‘You are saying that…’
                  Explain to learners that summarising/paraphrasing may sound tedious and artificial at first, especially
                  in conversations amongst friends, but practising it helps develop concentration, improves social skills,
                  expands knowledge, helps build trust and solves problems. It is a skill that successful people use in their
                  jobs, with family and friends.
                  Now make the learners repeat the interaction with the above instructions. Ask the listener to paraphrase
                  the speaker’s content. (Learners often need help at this juncture).


                                          Chapter 3: Conflict Resolution (Problem Solving)

                  Situation (on page 21):
                  Divide the class into two groups—one representing the goat and the other representing the owl.
                  Instruct the ‘owl’ group to brainstorm solutions to the problem but ask them not to share their solutions
                  till they are asked to. Ask the ‘goat’ group to come up with as many solutions as possible. Ask all the
                  learners to write down what they thought of their ideas to resolve the conflict as well as the ideas of the
                  other team.
                  Ask them to share their own ratings and the performance of the other team.

                  Some possible solutions:
                  •  Both goats could slowly squeeze their way past each other.
                  •  One could retreat to allow the other to pass first.
                  •  Both goats could retreat and then could allow the other to pass.

                  Explain to learners that there was a conflict between the goats because they were both angry. Explain the
                  difference between a conflict and a problem.


                                            Chapter 4: Responsibility (Coping with Stress)
                  This chapter promotes responsibility to be the best person possible.

                  Exercise and Discuss (on page 34):
                  Sample answers:
                  1.   Excuse: I can’t find my notebook.
                     Responsibility: I haven’t found it yet. I have to look harder.

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