Page 3 - Managers' Guide to ER_Classical

MANAGER GUIDE

EMPLOYEE RELATIONS

PARTNERING WITH ASSET PROTECTION

SUSPECTED STORING/UNDERSTOCKING

• When an employee sets aside or hides merchandise in the backroom, or on the sales floor, with
the intent to purchase it later
o GM to investigate
• First incident: Documented coaching (no HR involvement required)
• Additional incidents: Work with HR on corrective action
o If incident involves a member of leadership, HR and AP will be involved and corrective action
will be escalated.

SUSPECTED REPRICING/STASHING WITH INTENT

• When an employee alters the price of an item with the intent to purchase, or when an employee
stashes an item with a clear intention of bypassing the register (example: outside, in their bag, in
their locker, etc.)
o GM to contact both HR and AP
o AP to review video footage
o AP to conduct an investigation
o AP to send HR and GM the findings from investigation and video
o HR and GM/DM to determine employment actions based on findings

SUSPECTED THEFT

• GM to contact both HR and AP immediately
o HR to notify DM/HRD
• AP to review video footage
• AP to conduct an investigation
• AP to send HR and GM the findings from investigation and video
• HR and GM/DM to determine employment actions based on findings

VIDEO FOOTAGE IS NEEDED FOR AN INVESTIGATION NOT RELATED TO THEFT OF PROPERTY
OR MONEY

• Contact HR to discuss.
• HR to contact AP and share only the necessary details to preserve the integrity of the investigation,
as well as to protect confidential details.

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