Page 169 - IGC BOOK

Control Measures

To manage workplace violence effectively, the employer must develop a Policy to manage work
related violence which can be zero tolerance that workplace is violence is unacceptable. Discuss
with your workers and develop strategies to deal with workplace violence.

The control measures may vary based on the situation, however developing safe system of work
to deal to deal with

• Irritated customers / clients
• Lone working

Effective communication and sharing right information
about delay helps to reduce the frustration of the
customers. For e.g. airlines makes announcements to
its passengers about the delay of its flight due to
technical snag.

Safe system of work includes:

• Logging in employee visits
• Vetting clients before visit

• Not carrying cash or valuables during visits
• Do not go alone in high risk areas.

• No home visits after dark.
• System to contact base or report any incident. (phone calls / walkie talkie).

Training is a key factor to reduce the risk of work-related violence. Training will prevent, as well
as to deal with any potentially violent situations.

A Specialized training may be required, e.g. for door supervisors, people who sell alcohol or to
raise awareness about robberies.

The way your premises are designed in terms of layout, security provision and the general
environment can increase the risk of violence and crime happening to your staff.

The environment should be adequately lit with good visibility, apart from which the environment
should also have:

• Surveillance CCTV cameras.

• Security alarm systems.
• Barriers and screens.

• Fingerprint / ID card access controls systems.
There needs to be system of recording and reporting any threats raised to the workers. The
reporting can be done to the police if necessary. Employers must support employees who had
physical and emotional effect followed by the violent incident.

ENSIGN | Unit IG2 – Element 5 – Physical and Psychological 29
Health