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Information Technology (IT)

• Set-up and configure all IT equipment and software for the new field office
• Set-up and configure Internet services and security for the office LAN
• Train staff on appropriate use of new IT equipment, software, and ancillary services
• Assist with identifying and hiring of host country national IT support staff
• Assist with identifying and contracting of IT support services from local vendors
• Assist with development of communications infrastructure such as satellite and cellular telephones
and radios
• Recommend additional IT procurements or potential improvements to services based upon
experience gained on-site

On-Going Project Support
The IT Department will remain available throughout the life of a project to provide on-going assistance
to a field project’s team. If host country national IT support staff are hired to work in a field office, the
IT Department will work with the IT Project staff to develop and maintain regular communications for an
effective and efficient IT system. To request IT Support, project staff can submit a ticket via email to the
IT Help Desk at itrequests@vysnova.com. They will receive an automated response letting them know
their ticket has been received and who has been assigned to the task. They should receive a response via
email from the IT support technician within 48 hours for non-urgent requests. If the request is urgent,
the requester must put URGENT in the subject of their email. These requests should receive a response
from a technician within 8-24 hours. Project staff may also use the online platform to submit tickets,
check ticket status, and see all correspondence and documentation related to the ticket at the following
url: https://xynergie.freshdesk.com/support/home.
Submitting tickets via the online portal gives the requestor the option to set a more specific priority level
other than the default Low setting given to all email requests that do not have “Urgent” in the subject
line. The online portal also gives users access to the Help Desk Knowledge Base which has information
regarding iPhone E-mail setup and how to prevent phishing emails.
The IT Department may also recommend to the Project that an IT Department staff member or IT
consultant travel to the field office location if problems are identified or significant new services are
requested that cannot be appropriately addressed through telephone or e-mail correspondence.

Policy on Personal Use of IT Equipment/Software
The PM and all the staff are responsible for maintaining the physical security of Vysnova Partners
computer resources under their control and for protecting the integrity and privacy of the data
maintained on them by the appropriate use of lockdown devices, password-controlled access, data
encryption, virus protection software, and routine backup procedures. Vysnova Partners reserves the
rights to inspect all data and to monitor the use of all its computer systems, and as such, computers,
or workstations. Vysnova’s right of access to personally owned computing devices will be limited to
Vysnova’s personnel or business information and applications important to maintaining security over
that information, including, but not limited to anti-virus software, operating systems, etc. Vysnova
reserves the right to remotely access, monitor, control, and configure computers or workstations and
any software residing on them as allowed by the Vysnova customer/polices. Non-compliance with this

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