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IELTS Essentials @IELTSUzNav

          Exam Practice                                             receive. In other words, how we organize and store
          Questions 1–10                                            it all, in the right way, I mean.
                                                                2C  I’ve been impressed by the way you’ve all managed
          Example   The title of the first class is called ‘Movement
          and light’, so the answer is written as ‘light’.          to stand up and deliver a talk to the other people on
           1   brushes The question says ‘a set of’ and this is     your team. I don’t think we need any more training
             paraphrased in the recording as ‘a range of...in       in that area for now.
             different sizes’.                                  3A  When a dissatisfied customer rings you up to
           2  285/ two hundred and eighty-five                      complain, you need to know how to handle the
                                                                    situation effectively. We dealt with this in the
             Distraction  The woman has seen on the website that    previous session.
             the cost for one term is $170, but the manager says
             that the cost for two terms would be cheaper. The   4E  As you know, we have a number of trainees
             question requires you to write the cost for two terms.  starting work next week. We don’t have time to talk
                                                                    about this in the training session, but I’d like you
           3  Ramdhanie (this can also be written in capitals)      to support and guide them during their first few
           4  bowls The question says ‘several’ and this is         months in the company.
             paraphrased in the recording as ‘two or three’.    5B  From time to time you need to produce formal
             Distraction  The woman says she hopes she              reports, and the aim of this training session is
             wouldn’t have to produce a vase or anything with a     to show you how to express your ideas more
             handle, and the manager confirms that this is true.    effectively and clearly.
           5  shirt                                             Exam Practice

             Distraction  neither ‘clothes’ nor ‘sleeves’ will fit
             grammatically into the gap                         Questions 11–14
           6  Thursday                                          11/12  A/E (in any order)
             Distraction  the manager admits that he was wrong   Distraction  B:  The question concerns what employees
             when he said ‘Wednesday’                           need to do when they return to their new office space,
           7  library                                           but the manager explains that there is no need for
                                                                employees to ‘get their photo done and update their
             Distraction   the woman mentions a post office, but this   personal details’. He goes on to say that their current pass
             isn’t the kind of building the class will start drawing  (=form of ID) will work; C: again, the manager explains
           8  sandwich The question requires you to identify    that all the files and folders (=boxes of documents) have
             something that the woman should take to the class   already been put on employees’ desks, so they won’t
             and the manager recommends that she ‘make a        have to move them; D: the manager says he expects
             sandwich’ and ‘bring that along’.                  that next week might be ‘a challenge’, but he refers to
           9  Station You should be familiar with this kind of   this in a positive way and does not suggest it will be a
             word, so it was not spelt out                      problem. The phrase ‘to report back’ usually means to tell
          10  021 785 6361                                      someone, in person, how well or badly an activity went.
                                                                13/14  A/C (in any order)
          LiSTEning PART 2                                      Distraction  B: The manager says that insulation will make
          Training                                              the office warmer, but this is not the same as a ‘heating
                                                                system’; D: some rooms will be used by teams to work on
          Useful language: plan / map labelling                 projects together, but the manager does not say that any
          1/2                                                   rooms or working spaces have been made larger; E: the
          1  To the right / in the centre  2  directly below / just   windows in the office space have increased in size – so
            above  3  right-hand corner / smaller of            there is more light coming into the area. But ‘the old type
          4  at the top / nearest to  5  In between / square-   of lights’ would be electrical, and there is no mention of
            shaped  6  the south / surrounded by                whether these have been changed or replaced.

          Useful strategy: paraphrasing in 5-option             Questions 15–20
          multiple-choice task                                  15  I
          1                                                     16  B
          1D  So one thing the session will cover in this session is   17  F
             how to deal with the huge amount of paperwork we
                                                                18  C
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