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4. Develop a Centralised Mediation Dashboard: Publicly accessible data
on mediation cases, outcomes, geographic distribution, and training progress Opinion Articles
should be compiled to enable transparency, research, and resource allocation.
5. Promote Mediation through Media and Education: Cooperate
with mainstream media, social platforms, and schools to produce mediation
documentaries, audio broadcasts, case interviews, and other content to stimulate
public awareness of participation.
6. Legislative Reform and Policy Integration: Amend the Mediation
Act 2012 and Rukun Tetangga Act 2012 to empower mediators and formalise
outcomes. Mediation should also be embedded in strategic blueprints like the
National Unity Action Plan and the National Action Plan on Preventing and
Countering Violent Extremism (MyPCVE).
These reforms would ensure mediation is not only available but trusted,
professional, and strategically aligned with national unity goals.

Conclusion

In a time marked by identity-based tension, online
polarisation, and declining institutional trust, Malaysia
must adopt mechanisms that build bridges rather than
fortify silos. Mediation offers precisely that — a way to
manage conflict with empathy, restore relationships, and
uphold dignity for all.
Mainstreaming mediation is not a luxury. It is a
necessity for national resilience.
The path forward must be collaborative. Government
agencies, NGOs, educators, media, faith leaders, and
youth must work in tandem to cultivate a society where
differences are resolved through dialogue, not division.
A Malaysia that mainstreams mediation is a Malaysia
that invests in peace — not only as a response to crisis but
as a daily practice of democracy.

参考Reference:
Eow SY, July 12, 2024. Why Malaysia Needs A National Mediation Centre. INITIATE.MY News &
Opinion. Kuala Lumpur, Malaysia: INITIATE.MY

Eow SY & Shamsuddin A, 2022. Mainstream Mediation as an Alternative Form of Conflict
Resolution in Malaysia. INITIATE.MY Policy Brief, No. 4. Kuala Lumpur, Malaysia: INITIATE.MY.

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